The folks at Twitter have just released an interesting new guide for businesses. Called Twitter 101, the online guide (also available for download as a PDF file) provides a comprehensive overview of Twitter, the terminology you’ll need to understand, and best practices.
The really fun stuff is the case studies from companies like Dell, Pepsi, JetBlue, CoffeeGroundz, and Teusner Wines. Some of these companies are large, public corporations while others have just a few people. Lots of good ideas in there that would apply to any business.